How To Reset Windows Store App in Windows 10

If you’re experiencing issues with the Windows Store app on your Windows 10 device, resetting it can often resolve common problems like app crashes, download failures, or login issues. Resetting the app restores it to its default state without affecting your installed applications or personal files, making it a safe and effective troubleshooting step. Before starting, ensure your device is connected to the internet, and save any ongoing work to prevent data loss during the process.

What You’ll Need

• A Windows 10 device with administrator privileges
• Active internet connection (for some reset methods)

Step-by-Step

1. Press the Windows key + R to open the Run dialog box.
2. Type “wsreset.exe” into the Run box and press Enter. This command will reset the Windows Store cache and should automatically open the Store app afterward. Wait for the process to complete; it might take a few moments.
3. If the Store does not open automatically after running wsreset, manually launch it by clicking on the Start menu, typing “Microsoft Store,” and selecting it from the list.
4. If issues persist, go to Settings by pressing Windows key + I, then navigate to “Apps” > “Apps & features.”
5. Scroll down to find “Microsoft Store” in the list of apps. Click on it, then select “Advanced options.”
6. Scroll down and click on the “Reset” button. Confirm any prompts that appear. This will erase app data and reset the Store to its default settings.
7. After resetting, restart your computer to ensure all changes take effect.
8. Open the Microsoft Store again and check if the issues are resolved.

Common Mistakes

• Using the wrong reset command, such as attempting to delete app files manually instead of using wsreset or the Settings app.
• Forgetting to restart the device after resetting, which can prevent changes from applying correctly.
• Resetting the wrong app or using incorrect app names in PowerShell commands, which could cause unintended effects.
• Ignoring backup steps if you have specific app data or settings you want to preserve, though resetting typically clears app data.

Tips

• If wsreset.exe doesn’t resolve the issue, consider running the Windows Troubleshooter for Windows Store apps in Settings > Update & Security > Troubleshoot.
• Keep your Windows 10 updated, as some issues are fixed in cumulative updates.
• Use PowerShell with administrative rights to run more advanced reset commands if needed, but be cautious with this approach.
• If the Store app still malfunctions, consider creating a new user account to determine if the issue is user profile-specific.

Troubleshooting

If resetting the Windows Store app does not resolve your problem, try these additional steps:

1. Check your internet connection. A poor or unstable connection can cause issues with the Store.
2. Run the Windows Update troubleshooter to fix any system update issues that might affect the Store.
3. Reset the Microsoft Store via PowerShell: open PowerShell as administrator and run the command Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}. This reinstalls the Store app.
4. Ensure your system date and time are correct, as incorrect settings can interfere with app authentication.
5. If all else fails, consider performing a system restore or resetting Windows 10 as a last resort, but back up your data first.

Frequently Asked Questions

Will resetting the Windows Store delete my downloaded apps?

No, resetting the Store app only resets its settings and cache. Your installed apps and personal files remain unaffected.

How long does the reset process take?

The process usually completes within a few minutes. If it takes longer, ensure your system isn’t encountering other issues.

Can I reset the Store using PowerShell?

Yes, advanced users can reset or reinstall the Store via PowerShell commands, but this requires caution and administrative rights.

What should I do if the Store still doesn’t work after resetting?

Try running Windows Update, checking your internet connection, or performing a system repair or reset if necessary.

Is resetting the Store safe?

Yes, it is safe and designed to fix problems without affecting your personal data or installed applications.

Do I need to back up anything before resetting?

Generally, no. Resetting the Store does not impact personal files, but backing up important data is always recommended before system troubleshooting.

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